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* To start a return: you can contact us at sales@1-800flags.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at sales@1-800flags.com or call us directly between Monday-Friday from 8:00am-5:00pm EST at 1-585-385-5850 or toll-free 1-800-210-5330.
Once your return has been received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your store credit.
Individuals, businesses, schools, municipalities, counties and other government subdivisions are also encouraged to fly flags at half-staff for the duration of time indicated.
To be eligible for a return, your item must be in the same condition that you received it, or unused, not flown or displayed.
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USPS Parcel Select Ground Service: this is a great option for heavy packages because packages can weigh up to 70 pounds and delivery ranges from 2-8 days. Rates are based on distance, weight, and dimensions.
The flags will fly at half-staff in honor of the four officers killed in the line of duty Monday. The officer were members of a collaborative U.S. Marshals task force of local, state, and federal law enforcement officers.
That's ok! It happens. Please let us know within the first 7 days of receiving your item that you would like to return it and we will fully refund you (minus the original shipping cost).
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USPS First Class Package Service: this is an affordable way to mail packages that weigh up to 13 ounces and offer delivery in 3 business days or less.
Officer Joshua Eyer was a six year veteran of the Charlotte Mecklenburg Police Department. Thomas Weeks, 48, of Mooresville, North Carolina, was a 13-year veteran of the U.S. Marshals Service, serving in the Western District of North Carolina for the last 10 years.
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Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please contact the carrier directly to resolve delivery time issues. If the tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact USPS (1.800.ASK.USPS) or the designated carrier in order to investigate this issue. We cannot be held accountable for packages where tracking information that states the package has been delivered to your order address.
Our official policy is we ship all orders on the following day (excluding weekends and holidays) if received by 5:00pm EST; however, it’s not a contractual guarantee.
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RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 5-7 business days for your bank or credit card company to process and post the refund too.
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UPS Ground: For Questions Please Call: Toll-Free 1-800-210-5330 during business hours (Monday thru Friday 10:00 AM to 5:00 PM EST).
Often times not all items in one order will arrive together. In an effort to get you your purchase as quickly as possible each item will ship the moment it is processed.
Please let us know within 7 days of receiving your item. We will email you a pre-paid shipping label and you receive a full refund or you can exchange your item.
Domestic deliveries arrive within 1-3 business days depending on where your package starts (14580) and where it is going.
CHARLOTTE, N.C. – Governor Roy Cooper has ordered all U.S. and North Carolina flags at state facilities to half-staff beginning immediately, until sunset on Friday, May 3rd.
“Yesterday, North Carolina and our country lost four heroes who made the ultimate sacrifice in the line of duty working to protect our communities,” said Governor Roy Cooper. “Our prayers are with their friends and families as they navigate this difficult time and we remember and honor the lives of these law enforcement officers.”
Shipping Rates: We offer shipping with USPS Parcel Select Service, USPS First Class Package Service, USPS Priority Mail, and UPS Ground. Please input your address to view the rate options.
USPS Priority Mail: domestic deliveries arrive within 1-3 business days depending on where your package starts (14580) and where it is going.
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This is a great option for heavy packages because packages can weigh up to 70 pounds and delivery ranges from 2-8 days. Rates are based on distance, weight, and dimensions.
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That's ok! It happens. Please let us know within the first 7 days of receiving your item that you would like to return it and we will fully refund you (minus the original shipping cost).
Samuel “Sam” Poloche and William “Alden” Elliott were both 14-year veterans of the NC Department of Adult Correction who served in the Special Operations and Intelligence Unit. Poloche joined the unit in 2013, Elliott in 2016 after each served several years as probation/parole officers.
Please let us know within 7 days of receiving your item. We will email you a pre-paid shipping label and you receive a full refund or you can exchange your item.
We are NOT responsible if the package is not delivered within the guaranteed shipping time. Shipping carriers are sometimes delayed because of Covid and 1-800 Flags does not take responsibility for late delivery times and we will not issue a shipping refund.
Our official policy is we ship all orders on the following day (excluding weekends and holidays) if received by 5:00pm EST; however, it’s not a contractual guarantee.
